Ventas SMS App is a native application of Salesforce created to provide better two-way SMS messaging directly within the Salesforce environment. Ventas SMS App is a powerful solution for healthcare providers who want to send timely updates, reminders for appointments, lab results, and wellness notes all from one CRM.
Key Benefits of Ventas SMS App for Healthcare Communication
1. Real-Time Appointment Reminders
With Ventas SMS App, providers can automate sending appointment reminders and confirmations. Patients will receive a real-time alert, reminding them to stay on schedule or reschedule in advance. This leads to increased attendance rates and trigger a more optimized scheduling.
2. Efficient Patient Follow-Ups
Follow-ups are important following a medical visit for both chronic care management and recovery plans. With Ventas SMS App, healthcare providers can create automated follow-up sequences that remind patients to take medications, check-ups, or recovery plans. Salesforce SMS App guarantees continuity of care and can help lower readmission rates.
3. Secure Two-Way Communication
Unlike the one-way bulk SMS solutions, the Ventas platform supports secure real-time two-way communication, allowing patients to ask questions, confirm information, or share updates.
4. Support for HIPAA-Compliant Messaging
The app ensures that all communications are sent and received in a HIPAA-compliant environment. External messages containing sensitive data are managed appropriately, and the controls are based on the user’s role in Salesforce. This level of compliance helps health systems build trust and avoid costly fines or penalties while also ensuring the security of patient data.
5. Collaborative Care Coordination
The Ventas SMS App integrates directly with Salesforce Health Cloud or other Salesforce products, ensuring that patient communications are considered with the whole care journey from case history to real-time updates, all in one place.
As a result, doctors, nurses, administrative staff, and case managers can work together more effectively by being able to see everything related to the patient as an open-source collaborative platform. This reduces duplication, avoiding confusion, reducing risks and improving the level of patient care.
6. Multi-Language Support to Improve Inclusiveness
Language barriers are one of the greatest challenges seen in patient engagement. With the Salesforce SMS App, you can help ensure that patients are aware of what information is shared with them in their preferred language. This process of inclusivity allows providers to communicate with diverse cultures in their preferred language, especially in multi-lingual regions or in areas with multiple underserved communities.
7. Mobile-First Experience for Today’s Patients
Today’s patients expect instant, mobile-friendly communication. Ventas leverages SMS, a channel with open and read rates over 98% and most messages read in under 3 minutes. By reaching patients where they already are, Ventas provides enhanced response rates, less admin work, and happier patients.
8. Automated Campaigns and Health Promotions
In addition to transactional messaging, healthcare providers can use the Ventas SMS App for health campaigns, wellness check-ins, and patient education. This provides value beyond the clinical experience while creating a deeper patient-provider relationship.
Examples include:
- Seasonal flu shot notifications
- COVID-19 vaccine drives
- Mental health check-ins
- Preventive screening campaigns
Real Healthcare Use Cases for Ventas SMS App
Case 1: Decreasing No-Shows in a Busy Clinic
A multi-site dermatology clinic implemented Ventas to automate reminders for appointments. After three months the no-show rate was reduced by 30%. Patients liked that it was just a simple “Reply YES to confirm” and administrators spent less time manually following up to confirm appointments.
Case 2: Increase Post-Discharge Compliance
A hospital implemented the Ventas SMS to follow up with their surgical patients after they were discharged. They provided daily check-ins as well as medication reminders for 2 weeks following discharge. Readmission rates dropped by 18% while patient satisfaction scores rose significantly.
Case 3: Health Education Campaigns
A community health organization used the Ventas platform to run monthly wellness campaigns (i.e., diabetes care, mental health etc.). The click through rates on educational links were over 40%—far greater than on email.
Why do Health Systems pick Ventas SMS Application?
The main reasons being selected by digital leaders in health care include:
- Centralized Communication: One standard messaging method within Salesforce; no 3rd party tools.
- Reduced Workload: staff no longer complete manual follow-ups and actions due to automation.
- Better Patient Engagement: Real-time, personal communication patients want to engage with.
- Ability to Scale / Customize: Your organization can be a single clinic or a large hospital network. Scale easily ·
- Analytics: See response rates, duration, and history of messages, plus track engagement to continuously improve capabilities.
Conclusion
Ventas SMS APP allows health organizations to create more meaningful relationships with patients, streamline care processes and improve efficiencies – all with the ease of use of Salesforce in a secure and powerful environment.
By bringing together SMS with the intelligence of Salesforce, Ventas SMS APP gives healthcare organizations the edge they need to communicate smarter, faster and better.
For more information, you can schedule a demo call with us, by mail at contact@ventascloud.co
